Shipping policy

This Shipping Policy governs the dispatch, delivery, and associated charges for all orders placed on the AsmitA Organic Farms website (“Platform”). By placing an order, the customer (“You”/“Customer”) agrees to the terms outlined herein.

1. Order Processing

1.1 A complete and accurate postal address, including PIN code, email ID, and active mobile number, is mandatory for the successful delivery of your order. Customers are responsible for verifying the accuracy of all details prior to order submission.

1.2 Orders for products that are in stock shall be packed and dispatched as early as possible. If any item is not available in stock or requires fresh manufacturing, additional processing time may be required. In such cases, the Customer will be duly informed.

1.3 Order processing timelines may vary based on product availability, operational considerations, and unforeseen circumstances.

 

2. Delivery & Logistics

2.1 All deliveries are fulfilled through authorised third-party logistics and courier partners. Certain orders within Mumbai may also be delivered directly by us. Deliveries are generally undertaken between Monday to Saturday, excluding public holidays.

2.2 Pan-India Delivery:

We ship orders across India. Delivery timelines vary by location, courier partner performance, operational conditions, and other factors beyond the Company’s reasonable control.

No guaranteed delivery timeline is committed.

2.3 Courier Delays Beyond Control:

 The Company shall not be held liable for delays caused due to:        

  • Traffic restrictions
  • Strikes
  • Natural calamities
  • Regulatory actions
  • Local disruptions
  • Operational delays by courier partners
  • Weather conditions

2.4 Upon dispatch, the Customer shall receive tracking details via email/SMS, enabling real-time monitoring of the shipment.

 

3. Shipping Charges (Domestic Orders)

3.1 Shipping charges are calculated transparently at checkout. The following standard charges apply:

A. Prepaid Orders

i. Free Shipping for prepaid orders above ₹798/-

ii. Prepaid orders below ₹799/-: ₹49

B. Cash on Delivery (COD) Orders

i. COD orders above ₹798/-: Shipping fee of ₹50

ii. For COD orders  below ₹799/- :  Shipping fee of ₹99 will be applicable.

3.2 Cash on Delivery (COD) may be restricted or disabled for certain locations based on serviceability, operational feasibility, or higher risk factors associated with such orders. The Platform reserves the right to automatically disable COD for such addresses at its discretion.

3.3 All shipping, handling, and COD charges, if applicable, will be displayed at checkout prior to payment.

  

4. Shipping Coverage

4.1 We provide Pan-India delivery, subject to serviceability by our logistics partners.

If any address is deemed non-serviceable, the Customer shall be notified and the order may be cancelled with a full refund.

 

5. International Shipping

5.1 International shipping is available to select countries; however, no guaranteed delivery timelines are committed due to customs regulations, courier dependencies, and logistical limitations.

5.2 International delivery times vary significantly based on:    

  • Clearance delays

  • Courier partner performance

  • Local restrictions

  • Country-specific customs rules

5.3 The Customer is solely responsible for all applicable customs duties, import taxes, brokerage fees, or other charges levied by the destination country. These are not included in the product or shipping cost.

 

6. Failed Delivery / Return to Origin (RTO)

6.1 A delivery shall be treated as failed if:

  • The address is incorrect or incomplete

  • The courier partner is unable to contact the Customer

  • Delivery is refused by the Customer

  • The Customer is unavailable at the address

6.2 In case of RTO:

i. If a prepaid order is returned due to customer-side reasons, refund shall be processed only after deduction of two-way shipping charges and payment gateway fees.

ii. Refunds shall be processed after deduction of two-way shipping charges, if applicable.

iii. COD charges are non-refundable.

 

7. Policy Amendments

AsmitA Organic Farms reserves the right to modify, update, or withdraw this Shipping Policy at any time without prior notice. Customers are advised to review this page periodically for the latest terms.

8. Customer Support

For queries related to shipping, tracking, or logistics, please contact: care@asmitaorganicfarm.com