1. Where can the Diwali Gift Hampers be shipped?

We currently offer delivery of our Diwali Gift Hampers exclusively within Mumbai, Navi Mumbai, and Pune.

2. Can I order a Diwali Gift Hamper over the Phone?

Yes, we accept phone orders between 10:00 AM - 6:00 PM, Monday to Saturday. Our customer support team will confirm and process your order within 24 hours. Please note: WhatsApp orders are not available on Sundays.

You may contact us via WhatsApp at: https://wa.me/918657001138.

3. How can I pay for my Diwali Gift Hamper(s)?

You can pay for your Diwali Gift Hamper using UPI, Credit/Debit Cards, or Net Banking. Please note, Cash on Delivery (COD) is not available.

For Prepaid Orders: A 50% advance payment is required to confirm your order. Once your hamper is ready for dispatch, you’ll receive a payment link and the estimated delivery date.

For Direct Orders (from October 21st): Full payment is required, and a tracking link will be provided after dispatch.

4. When can I expect my Diwali Gift Hamper?

Once your hamper is dispatched, you'll receive an email with a tracking link to monitor its progress. If you have any questions regarding your order, feel free to contact us via WhatsApp at https://wa.me/918657001138. We're happy to assist you!

5. What is the return & refund policy?

For Damaged Products: If you receive a damaged item in a multi-item shipment, only the damaged product can be returned and replaced. Please notify us within 24 hours of delivery by emailing care@asmitaorganicfarm.com. Be sure to include your order number, an image of the invoice, one image of the outer box, and two images of the damaged product.

For Missing Products: If an item is missing from your order, contact us within 24 hours of delivery at care@asmitaorganicfarm.com. Provide your order number and images of the opened box showing all items received. We will promptly resend the missing product. Please note, refunds are not available for missing items.